Guarantee We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that entitles you to warranty. Legally, you are obliged to report this to us within two months of the discovery of the defect. If the defect falls within the warranty, we will repair or replace it free of charge.
Complaints It is always possible that something does not go quite as planned. We recommend that you first notify us of complaints by emailing customer firstname.lastname@example.org. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet pending elsewhere, you are free to file your complaint via the European Union platform.
Manco delivery If you have accidentally received an incorrect item, or an item is missing, you can report this via our contact form. Fortunately, since all items are checked when they leave the warehouse, this rarely happens. If it does happen, we will of course send the article afterwards.
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