At Kidzstore you have the right to place your order 30 days cancel after receipt without giving a reason. You will then be credited with the full order amount including shipping. Only the costs for return from your home to the web store are for your own account. These costs amount to approximately € 6.95 per package, consult the website of your carrier for the exact rates. If you use your right of withdrawal, the product with all supplied accessories and & #8211; if reasonably possible & #8211; be returned to Kidzstore in its original condition and packaging. To make use of this right, return the products together with the return form. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been received in good order.

Return exceptions
Due to hygiene, used and washed products cannot be returned. If we receive products that do not meet these conditions, the return will be rejected. The products can then be sent back to you at your own expense.

If you are unsure about a product that you want to return, please first Contact us.

Step-by-step plan return

  1. Purchases that are unwashed, unused and still in their original packaging may be returned within 30 days
  2. Download the return form and add it to the return shipment
  3. Deliver your return shipment to a carrier of your choice, the return costs are for your own account
  4. We check your return shipment and refund the full purchase amount within 14 days including any shipping costs

Download here the return form.